Policies
Returns
You may return your products within 30 days of purchase to the address listed below.
Please note that used products are not accepted.
Certain items are non-returnable and non-refundable, including jewelry and accessories.
Return Address (China – unchanged)
Zeng Ying
Phone: 18312064868
Address: No. 4, Lane 3, Lianxi Beibiantian, Qianjin Street,
Tianhe District, Guangzhou City, Guangdong Province
Postal Code: 510000
China
Return shipping costs are the responsibility of the customer.
If more than 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-Returnable Items
Certain types of products cannot be returned, including:
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Gift cards
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Downloadable software products
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Some health and personal care products
We also do not accept returns for perishable goods such as food, flowers, newspapers, or magazines, nor for intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Proof of Purchase
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Partial Refunds (if applicable)
Partial refunds may be granted in certain situations, including:
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Items with obvious signs of use
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CDs, DVDs, VHS tapes, software, video games, audio tapes, or vinyl records that have been opened
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Any item not in its original condition, damaged, or missing parts not due to our error
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Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email notifying you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original method of payment within a few business days.
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again.
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Contact your credit card company — processing times may vary.
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Contact your bank for further information.
If you’ve completed all of these steps and still have not received your refund, please contact us at contact@melaxincareplus.com.
Sale Items
Only regular-priced items may be refunded.
Sale or promotional items are non-refundable.
Exchanges (if applicable)
We only replace items if they are defective or damaged upon arrival.
If you need to exchange an item for the same product, please contact us at contact@melaxincareplus.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be issued.
If the item was not marked as a gift, the refund will be sent to the original purchaser, who will be notified of the return.
Shipping for Returns
Return shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time required for an exchanged product to reach you may vary.
If you are returning an item valued at over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We do not guarantee that we will receive your returned item.
Company Information (US)
Melaxincare Plus
New York, NY, United States
Website: https://melaxincareplus.com
Email: contact@melaxincareplus.com