Privacy policy

Privacy Policy

This Privacy Policy describes how Melaxincare Plus (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from https://melaxincareplus.com (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site.

We refer to this automatically collected information as Device Information.

How We Collect Device Information

We collect Device Information using the following technologies:

Cookies

Below is a list of cookies that we use. We’ve listed them here so you can choose whether to opt out or not.

  • _session_id: unique session identifier, allows Shopify to store session information (referrer, landing page, etc.).

  • _shopify_visit: no data held, persists for 30 minutes from the last visit, used by Shopify’s internal analytics tracker.

  • _shopify_uniq: no data held, expires at midnight (visitor’s local time), counts the number of visits to a store by a single customer.

  • cart: unique identifier, persists for 2 weeks, stores information about your shopping cart.

  • _secure_session_id: unique session identifier.

  • storefront_digest: unique identifier, indefinite if the store has a password, used to determine visitor access.

We also use:

  • Log files to track actions occurring on the Site and collect data such as IP address, browser type, internet service provider, referring/exit pages, and timestamps.

  • Web beacons, tags, and pixels to record how you browse the Site.

Order Information

When you make or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers or other approved payment methods), email address, and phone number.

We refer to this information as Order Information.

When we refer to Personal Information in this Privacy Policy, we mean both Device Information and Order Information.

How We Use Your Personal Information

We use the Order Information we collect to:

  • Process orders placed through the Site

  • Process payment information

  • Arrange shipping

  • Provide order confirmations and invoices

Additionally, we use this Order Information to:

  • Communicate with you

  • Screen orders for potential risk or fraud

  • Provide you with information or advertising related to our products or services, in line with your preferences

We use Device Information (particularly IP addresses) to help screen for potential risk and fraud, and to improve and optimize our Site by generating analytics about how customers browse and interact with the Site and to assess the success of marketing campaigns.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information as described above.

For example:

We may also share your Personal Information to comply with applicable laws and regulations, respond to lawful requests, or protect our rights.

Behavioral Advertising

We use your Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you.

You can opt out of targeted advertising via:

You can also opt out through the Digital Advertising Alliance:
https://optout.aboutads.info/?c=3&lang=en

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we detect a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access the personal information we hold about you and request that it be corrected, updated, or deleted.

If you would like to exercise this right, please contact us using the information below.

Please note that your information may be transferred outside of Europe, including to Canada and the United States.

SMS Marketing

We value your privacy and the information you consent to share regarding our SMS marketing service.
We use this information to send you text messages related to your order (including abandoned cart reminders), promotional offers, transactional messages, and review requests.

Our website uses cookies to track items placed in your shopping cart, including when you abandon checkout. This information is used to determine when SMS reminder messages should be sent.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete it.

Minors

The Site is not intended for individuals under the age of 18.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, questions, or complaints, please contact us by email at:

📧 contact@melaxincareplus.com

or by mail at:

Melaxincare Plus
New York, NY
United States